Refund Policy for CMT DIGI
Effective Date: 01 Dec 2024
At CMT DIGI, we strive to provide our customers with high-quality digital products and a seamless shopping experience. Please read our refund policy carefully to understand the conditions under which refunds are processed.
Eligibility for Refunds
Since all products sold on CMT DIGI are digital and delivered instantly, refunds are generally not permitted. However, we may issue refunds under the following circumstances:
- Technical Issues:
- If you encounter a technical issue that prevents you from accessing or using the purchased product and our support team is unable to resolve it.
- Duplicate Purchases:
- If you accidentally purchase the same product multiple times, we will refund the duplicate transactions upon verification.
- Non-Delivery:
- If you do not receive the product due to technical errors on our part and the issue cannot be resolved.
Non-Refundable Cases
Refunds will not be issued under the following circumstances:
- Change of Mind:
- Refunds will not be provided if you decide you no longer want the product after purchase.
- Incorrect Email Address:
- If you provide an incorrect email address during checkout, and the product is delivered to that address.
- Product Compatibility:
- Refunds are not issued if the product is incompatible with your system or device, unless explicitly stated in the product description.
How to Request a Refund
To request a refund, please contact our support team at support@cmtdigi.com with the following information:
- Your order number
- The email address used for the purchase
- A detailed description of the issue
Our team will review your request and respond within 3-5 business days. If your request meets our refund eligibility criteria, we will process the refund promptly.
Refund Processing Time
- Approved refunds will be processed back to the original payment method within 7-10 business days
Contact Us
For further questions or assistance regarding refunds, please reach out to our support team at support@cmtdigi.com. We are here to help!
Thank you for choosing CMT DIGI. Your satisfaction is important to us, and we are committed to resolving any issues you may experience.
